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FAQ

1. What do we do?

   We bring new creative ideas to life as unique custom-made LEGO® sets. ​

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2. What do you get?

   Each set includes 100% authentic LEGO® bricks, as well as a custom designed box and instruction manual made with premium grade materials. 

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3. What payment methods do we accept?

   We accept credit/debit cards, Apple pay, Google pay, and PayPal!​​​

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4. Do we ship internationally?

   We do not currently ship internationally, however that will likely change in the future.

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5. How long does shipping take/do we offer tracking?

   Shipping can take up to 7 business days, and you will receive a tracking number via email on all orders. 

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6. What if my set arrives with missing or damaged pieces?

   If you have any issues with your set upon arrival, please contact us via email at hippobrickstudio@gmail.com, and we will find a solution as soon as possible.

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7. How can I submit an idea?

   We happily take submission requests for any design, theme, or idea you may have via our submission form found on the home page. 

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8. Is there an age recommendation?

    All sets can be enjoyed by anyone of all ages, however, the recommended age for each set can be found on the box and in the product description. ​    

Disclaimer

LEGO® and the LEGO logo are trademarks of the LEGO Group. The LEGO Group does not endorse, sponsor, or authorize this website or any modifications/customizations of LEGO® elements. The LEGO Group is not responsible for any unintended or negative outcomes arising from the modification or customization of their products.

Some LEGO® sets contain small parts that are NOT suitable for and may pose a hazard to children under 3 years of age. 

While submissions may or may not be implemented, we kindly note that we are unable to offer compensation for ideas that are used.

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